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Terms & Conditions


While we strive for accuracy in our Web site, errors may occur. You will be advised of any error when placing your order. Pricing, specifications and delivery are subject to change without prior notice. Rosie et cie (Groupe Nrgik) retains the right to cancel your order.

Payment options

All prices are in Canadian Dollar (CAD). We accept payment with Visa, MasterCard and also PAYPAL.


Products are warranted to be free from defects in material and workmanship under normal use and service. Rosie et cie’s (Groupe Nrgik) liability under this warranty shall be limited solely to replace, repair, or credit, at Rosie et cie’s (Groupe Nrgik) option or as limited by the original manufacturer’s warranty. Buyer shall, at Rosie et cie’s (Groupe Nrgik) option, return any alleged defective product to Rosie et cie (Groupe Nrgik) at buyer’s expense.

Returned Goods Procedure

Buyer must contact Rosie et cie’s (Groupe Nrgik) customer service department for shipping instructions prior to returning any products. All returns must be shipped prepaid, in resalable condition, and are subject to inspection before a credit or refund is made. Products not returned within 30 days of receipt are subject to a 25% restocking charge. The return of non-stock items is subject to a restocking charge. The sale of custom-made or special order items is final—no returns will be accepted.

Shipping Information

We ship one to two business days after the date of the order with Canpar FedEx, Dicom, Purolator, UPS or Canada Post. Please take note that you are responsible for any duty fees that may arise. If you need this item quick, please contact us and we can accommodate your needs.